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Stop the call or chat right now
Hang up, leave the chat, and do not click any more links. Every extra minute is more risk. Take a breath; you are not alone in this.
Block your card and freeze the account
Call your bank's official helpline (printed on the back of your card or on the bank's website) and ask them to block the card and temporarily freeze online transactions. Do not call numbers a stranger gave you.
Change passwords and revoke device access
Change passwords for net banking, UPI apps, and email. In your UPI app, remove any 'linked devices' you do not recognize. Turn on two-factor authentication where possible.
Report to the National Cyber Crime Helpline within 24 hours
Call 1930 or file a complaint at cybercrime.gov.in. Reporting within the first 24 hours gives the best chance of freezing the money before it moves.
Open cybercrime.gov.in
Save evidence before it disappears
Take screenshots of the messages, save call logs, note down the phone numbers, UPI IDs, and any URLs involved. Save SMS-based transaction alerts. You will need these for the complaint.
Tell a trusted person
Scams thrive on shame and isolation. Telling a family member or friend helps you think clearly and avoid follow-up scams that target recent victims.